International Business Service, 24x7 Help Desk, Internet marketing, CRM, SFA

Sales Force Automation - Reach-Out-CRM - 24x7 Help Desk - Internet Marketing Consulting

Lotgering Computing Consulting

Service Support Consulting is focused to select the best service solution for your business. From in-house or on-site services to completely web based service solutions. We have CRM (Customer Relationship Management) and SFA (Sales Force Automation) solutions as well as Risk Management, Telemarketing, 24x7 Help Desk and other support solutions to recommend and to implement. For smaller companies we can host applications and we can act as a Help Desk Portal for your company. Check 24x7 Help Desk for more information.

Our Service Consulting is based on 25-years experience in operational service, customer support business development and sales management for high tech companies in multi-industry manufacturing environments. Demonstrated accomplishments in leading multi-cultural process improvement, sales, service and project teams. Significant experience working in International markets.

Developing.

We can help developing your business in other countries. We can help creating brand image and lead marketing communication programs that include direct advertising, direct mail and partners or agent workshops. Developing or adapting a marketing strategy to local needs.

Solutions.

We can help streamlining your organization of foreign subsidiary. We can help to stimulate growth or improve customer satisfaction thought focused service support. Help to obtain profit objectives.

Customer satisfaction always has been important. Customers satisfied with the product and support services for the product will continue to purchase from same provider. It is still a rule that it is cheaper to maintain a satisfied customer then to find a new one. We experienced this because of our 25-years of operational and technical support to high tech companies.

The Help Desk aim to log, track and resolve (close) calls (tickets) changed over the years to a Help Desk products which handles Company support, Company service, Customer support, Customer service and Sales Force Automation in one package.

New technologies and new ways of communications revolutionized the design further. Phone, mobile phone, pagers, e-mail, websites, intranet, internet, videoconferencing, natural language implementations, FAQ, advanced SQL, etc changed the interaction of the Help Desk.

We focus on 100% web based applications allowing collaboration with internal staff and remote users or staff worldwide. You can have centralized or de-centralized problem tracking and resolutions. We can offer scalable solutions for small to mid-sized businesses and organizations. Multi-language support is available.

We consult you on the best application

We help you to install it on your (web) server

We help you to start it up

We help training your staff

We can operate it for you on our servers

Please contact us for more information.